Genesys

Genesys: 1,320 tickets through one door, with no booking fee taken.

MMA and rave in one room. Over a year we replaced the ticketing, the door and the fan record, one event at a time.

Solution
Events
Category
Event infrastructure
Location
London and Los Angeles
Timing
One year, four events
Tags used
Garment tag, Wristband, Sticker sheet
Status
Live

Headline result

£0

platform booking fee, remitted in full

The brief

TSKO puts MMA bouts and rave in the same room, and the people who turn up behave like a community rather than a customer list. The infrastructure underneath told Genesys almost nothing. Ticketing charged a fee on every ticket that Genesys absorbed, the fan record belonged to the platform, and there was no way to recognise someone who had been to the last three. A fight night cannot afford door delays, and the audience will not download an app.


Four events, one layer each

  • TSKO3: the garment is the ticket

    The Skin² collection, with 100 tags sewn in at the factory, registered before shipping. Each carried three entries, shown to the owner as progress and checked by tap at the door.

  • TSKO4: the venue is interactive

    Up to 50 tags on walls, pillars and bar fronts across Archives London. Tap to vote on fighters and sets, with nothing handed out.

  • TSKO5: ticketing, rebuilt

    Our own ticketing: phased pricing, a limit bound to a person rather than an order, and payments settled to the promoter at cost.

  • The pop ups

    Village Underground in London, and Los Angeles: the collection and the community in person, between the fight nights.

  • TSKO6: Outernet, one door

    Eight fights and a robot dog fight at Outernet London. 1,320 tickets, including every buyer from the promoter’s other channels, reissued onto one door system that works offline: a rotating signed code checked without a network, and one scan per ticket guaranteed at the database.


What we learned

We could have built all of it for one event. Staging it is why it worked. The assumption was that an interactive venue needs wearables, so we tested the opposite: fifty tags stuck to walls, nothing distributed. It worked in a dark, dense, loud room with no extra load on staff, and that finding made everything after it cheap to deploy.


The result

TSKO6: 1,320 tickets, every one checked in on our door, 752 of them sold on our Portal. £0 platform booking fee: gross collected and remitted in full, card processing at cost. 2.58% all in payment cost, against 8 to 10% before. One door system, every third party buyer reissued.


What happened next

Across a full year of Genesys events, removing the per ticket fee returns roughly £4,560 to the promoter, with no service charge passed to fans.

What it returned

The Numbers

  • £0

    platform booking fee, remitted in full

  • 1,320

    tickets on one door system, every channel reissued

  • 2.58%

    all in payment cost, against 8 to 10% before

  • 1,145

    people through one door in a night

  • 426

    admits an hour at peak

From the project record · every number we publish carries the date it was true


What people saw

The Tag, the Portal, the Office

What was in people’s hands, what it opened, and what the brand watched from Core.

The Skin² garment, with its tag inside

01 · In the room

  • Hands up under the blue light
  • On the decks under the arches
  • The front of the crowd
  • Outside, between sets
  • TSKO: a fighter walks out, phones up

02 · The tags

  • The wristband, Genesys on the plate

  • The Skin² garment, tagged

  • Garment tags, for the Skin² run

03 · The Portal, start to finish

  • Genesys Portal, live: TSKO6 at Outernet
    01TSKO6 at Outernet
  • Genesys Portal, live: phased tickets
    02phased tickets
  • Genesys Portal: discovery
    03discovery
  • Genesys Portal: tickets
    04tickets
  • Genesys Portal: the ticket at the door
    05the ticket at the door
  • Genesys Portal: the feed
    06the feed
  • Genesys Portal: the hub
    07the hub

04 · The door

  • The door: scan a wristband (mock up)
    scan a wristband (mock up)
  • The door: admitted (mock up)
    admitted (mock up)
  • The door: already in (mock up)
    already in (mock up)

05 · The office, in Core

  • Sales HQ in Core, mocked up with the TSKO6 figures: 1,320 tickets, 752 on the Portal, 568 reissued from Wix

    1,320 tickets, 752 on the Portal, 568 reissued from Wix


Seen elsewhere

The Work, Out in the World

Press, posts and the live Portal. Each opens on the site that published it.


More work

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