H.LLS

H.LLS × 10K Projects: A named, consented audience in 50 countries, built from zero.

An anonymous London collective on a major label imprint. The objects carry the identity; the Portal holds the relationship.

Solution
Creators
Category
Fan infrastructure
Location
London and Paris
Timing
Ongoing
Tags used
Card, Resin tag, Garment tag, Mini CD, Sticker sheet
Status
Live

Headline result

67%

opted into marketing, against a 20 to 30% norm

The brief

No faces, no member names: an identity carried by a colour and a set of objects. The audience was growing and unreachable. Streaming decided who heard the music, social decided who saw the posts, and the nearest thing to an owned list was a group chat. Anonymity ruled out the personality led playbook, and made objects the most honest expression of the brand.


What we built

  • The objects

    Member cards, resin street tags, garment tags sewn into performance masks, bandanas carrying lyrics, Mini CDs and custom packaging. Each taps to a specific destination with a specific job.

  • The Portal

    One owned page replacing the link in bio, the pre save and the ticket page: release hub, tour dates, a member area and a vault of unreleased material.

  • The programme

    Seven releases rolled out through the Portal, three listening events and a European tour, each one adding to the same record.

  • The record

    Consent at the point of claim, signed off before launch. One dashboard for audience, source, geography, release performance and how often each fan showed up.


What we learned

We assumed digital would do the volume and physical the texture. Half right. Physical taps were a small share of the audience, but the fans who showed up most sat almost entirely in that group. Fewer people, better people. An object someone carried through a show predicted commitment in a way no click did.


The result

137 fans signed up in 11 days, from 650 units across five formats. 67% opted into marketing, on a rollout with no fan education. Around 35% returned unprompted: 504 of 1,446 sessions. One release measured end to end: 66% video completion, and 450 on page actions against 95 streaming click throughs.


What happened next

The trial became a twelve month partnership covering software, quarterly hardware and campaigns, and 10K Projects sent their next artist.

What it returned

The Numbers

  • 67%

    opted into marketing, against a 20 to 30% norm

  • 137

    fans signed up in 11 days, from a standing start

  • 35%

    came back to the Portal unprompted

  • 4.7×

    Portal actions against streaming click throughs

  • 50

    countries in the audience

From the project record · every number we publish carries the date it was true


What people saw

The Tag, the Portal, the Office

What was in people’s hands, what it opened, and what the brand watched from Core.

01 · In the room

  • London listening event I, Gaucho Space: hands and phones up
  • Listening experience II, Mizuno at UNII: headphones on, in front of the red
  • Paris: the street show
  • London listening event I: a phone up beside a masked member
  • La Fête de la Musique
  • Listening experience II: the red cushions and headphones
  • London listening event I: the dance floor
  • The pop up: a player in hand
  • Listening experience II: the red banners
  • London listening event I: guests at the red window

02 · The tags

  • Bandanas, for special releases

  • Member cards: the object a fan carries

    the object a fan carries

  • Resin tags: set to guest list, pre save or play

    set to guest list, pre save or play

  • The red Mini CD

03 · The Portal, start to finish

  • H.LLS Portal, live: the headline show
    01the headline show
  • H.LLS Portal, live: the hard drive, members only
    02the hard drive, members only
  • H.LLS Portal: the public home
    03the public home
  • H.LLS Portal: tour dates
    04tour dates
  • H.LLS Portal: the drive of unreleased demos
    05the drive of unreleased demos
  • H.LLS Portal: a member card
    06a member card
  • H.LLS Portal: a headline show ticket
    07a headline show ticket
  • H.LLS Portal: the recap after the show
    08the recap after the show

04 · The office, in Core

  • The H.LLS office: today

    today

  • The H.LLS office: audience

    audience

  • The H.LLS office: where the fans are, on the globe

    where the fans are, on the globe

  • The H.LLS office: fans, without names

    fans, without names

  • The H.LLS office: events, side by side

    events, side by side

  • The H.LLS office: releases

    releases

  • The H.LLS office: the objects in circulation

    the objects in circulation

  • The H.LLS office: send to the fans

    send to the fans

  • The H.LLS office: a push to every fan with drops on, and how it lands

    a push to every fan with drops on, and how it lands


Seen elsewhere

The Work, Out in the World

Press, posts and the live Portal. Each opens on the site that published it.


More work

Keep Going

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